| The following conditions apply to bookings made on-line. Information on this Internet site is from Superbreak
Mini-Holidays Ltd. a division of Holidaybreak PLC. These Booking Conditions are extracts from our main conditions and
set out contractual terms and conditions which apply to bookings you make with Superbreak Mini-Holidays Limited. These
Booking Conditions do include some exclusions and limitations of liability. You should therefore read them carefully.
A full copy of our booking conditions can be obtained by E-mailing sales@superbreak.com.
1. MAKING A BOOKING AND PAYMENT
Full payment is required at the time of booking. At the end of the booking process you are asked to confirm that you have read and agree with
our booking conditions and the final page gives you a booking reference. That reference is your confirmation. We will also re-confirm by E-mail
if the address is provided. A legally binding contract will then exist between us. We cannot guarantee that we will be able to cater for any
requests. Once we receive your money for packages, as defined by the Package Travel, Package Holidays and Package Tours Regulations 1992,
we will hold these monies on trust for your benefit in a separate specifically designated account and it can only be released to Superbreak
by the trustees under the Declaration of Trust. We will be happy to send you a copy of this if you wish.
2. OUR PRICE GUARANTEE
The prices shown on this site are for guidance only until you enter our secure server when the rates shown are guaranteed, subject to reasonableness
with regard to any rates shown that are clearly incorrect. A full price will be given before you confirm your booking which you may accept
or not.
3. SAVER OFFERS
Where a hotel features more than one offer at any one time, it may not always be possible to combine them - normally the most advantageous
offer will be allowed. All offers are subject to availability (and are not usually available over Easter/Christmas/New Year), and may be withdrawn
at any time.
4. CHILDREN AND INFANTS
Child and infant rates are available on request, but wherever possible children stay free or 50%. Exact prices are shown when prices are confirmed
on our secure server. Free children rates do not normally include meals, which are to be paid direct to hotels as taken.
5. RAIL INCLUSIVE BREAKS
Rail inclusive breaks cannot be booked electronically but rail travel can be added to your booking subject to certain conditions. These conditions
are available on request.
6a. CANCELLATIONS and AMENDMENTS
Accommodation only bookings (UK only) If you want to change or cancel your holiday, you can do so in writing, over the telephone or by emailing
admin@superbreak.com. Cancellations made directly with hotels will not be effective. If you wish to make any alteration to your booking, we
will try to accommodate your requirements, subject to availability and payment by you of an alteration fee. The alteration fee is £15
per booking, unless it is to increase the value of the booking. Alterations made on the day of travel will be treated as a cancellation. If
you cancel your booking the following charges of the total booking cost apply. Outside 28 days -10% - 1-28 days before arrival - 20% - arrival
day or later - No refund will be made.
6b. CANCELLATIONS and AMENDMENTS
Theatre, Concert and Event Breaks a) Cancellation/Amendment i) No refunds are made after the booking is confirmed. ii) We cannot be held liable
for the cancellation of a show/event or the non-appearance of any particular cast member in a theatrical performance. If a show/event is cancelled,
only the proportion of the holiday cost relating to the ticket charge will be refunded.
6c. CANCELLATIONS and AMENDMENTS
International a) If you want to change or cancel your break, you must do so directly with us and it will only be effective on the date of
notification to us. Cancellations made directly with the hotel will not be effective. b) We cannot guarantee that any requests for amendments
will be satisfied. However, if you wish to make any alteration to your booking (including a transfer of your booking to another person) after
it has been accepted by us, we will try to accommodate your requirements subject to availability and payment by you of an alteration fee.
c) The alteration fee is £15 per booking, each time a booking is changed, unless it is to increase the value of the booking. Any alteration
made within 48hrs of travel will be treated as a cancellation and you will have to pay the charges set out in paragraph (d) below. d) If you
cancel your break at any time after your booking has been accepted by us, then we impose the following administration chargeS : More than 28
days prior to arrival: 10% of total break cost. Between 15 and 28 days prior to arrival: 20% of total break cost. Between 7 and 14 days prior
to arrival: 50% of total break cost. Less than 7 days prior to arrival: 100% of total break cost. e) If you have taken out the recommended
insurance you may be able to make a claim under the cancellation section of your policy, subject of course, to the terms of the policy. Please
note that all premiums paid for insurance arranged by us on your behalf are neither transferable nor refundable. Details of the location,
tourist category or degree of comfort of the hotels we offer and their main features are set out in our main brochure; additionally, we check
that all hotels which we use in other parts of the EC comply with the laws of the relevant country. However, local attractions mentioned in
each hotel feature are for general guidance only and may not necessarily be open to the public all year round.
7. OUR RESPONSIBILITIES
Where we are liable to you for the non-performance or improper performance by air, sea or rail carriers or hoteliers or accommodation providers,
we shall only pay you the amount you can validly recover against such carrier or hotelier either under any domestic law or the laws of the
United Kingdom, or under the international conventions which govern such services. Nothing in these Booking Conditions affects your statutory
rights. Details of the location, tourist category or degree of comfort of the hotels we offer and their main features are set out in our main
brochure; additionally, we check that all hotels which we use in other parts of the EC comply with the laws of the relevant country. However,
local attractions mentioned in each hotel feature are for general guidance only and may not necessarily be open to the public all year round.
We have awarded our own star ratings which do not necessarily relate to those awarded by other organisations, but are solely designed to help
you choose between the various hotels. Where car parking and leisure facilities are available there may be an additional charge for these
services, and leisure facilities may not Always be in the same building as your accommodation. Again, you should check with the hotel before
making your booking. Please note that car parking may be quite limited at certain hotels.
8. YOUR RESPONSIBILITIES
We provide as much information as possible about each hotel within the space available. However, it is important that you check with your
chosen hotel if you require any special services such as babysitting, or if you want a room with seaview, etc. Payment for such services or
special requirements should be made directly to the hotel and you therefore need to check these charges with the hotel prior to making your
booking. In cases where you know you will be arriving late at the hotel, we recommend that you advise the hotel by using the telephone number
provided on the booking confirmation. Where car parking and leisure facilities are available there may be an additional charge for these services,
and leisure facilities may not always be in the same building as your accommodation. Again, you should check with the hotel before making
your booking. Please note that car parking may be quite limited at certain hotels. Cars are always parked at owners risk.
9. COMPLAINTS
Any cause for complaint must first be notified as soon as possible to the supplier of the services concerned. If you are still dissatisfied,
you must then write to us at the earliest opportunity and within 28 days to Customer Relations Manager, Superbreak Mini-Holidays Limited,
60 Piccadilly, York, YO1 9WX. We will respond within 14 days of receipt.
10. OUR LIABILITY TO YOU
(1) We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are
performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of
your holiday arrangements is caused by any fault of ours. When we talk about 'fault' above, this means failure by ourselves to use reasonable
skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and
care has not been used if you wish to make a claim. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment),
damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:- (a) the fault of the person(s)
affected or any members of their party or (b) the fault of a third party not connected with the provision of your holiday which we could not
have predicted or avoided or (c) an event or circumstance which we or the supplier of the service(s) in question could not have predicted
or avoided even after taking all reasonable care or (d) the fault of anyone who is not carrying out work for us (generally or in particular)
at the time. In addition we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did
not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault
of ourselves or where any losses, expenses, costs or other sum you have suffered relate to any business. Please note we cannot accept responsibility
for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your accommodation
or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange
them.
(2) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations
of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been
properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable
to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did
not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this
is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holidaymaker to refuse to take the
holiday in question.
(3) We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness
or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to
your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice
the price paid to us by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone
wrong and you have not received any benefit at all from your holiday.
11. GENERAL
Please note that if any part of these Booking Conditions is found to be invalid or unenforceable, then the remainder of the Booking Conditions will not be affected but
will remain valid and enforceable, so far as your contract with us is capable of continuing in existence without that part. Finally, you should note that all disputes between
us and yourself will be governed by English law and subject to the exclusive jurisdiction of the English Courts.
|
